FAQ's

Shipping and Delivery 

Shipping in to Singapore is free. Shipping is by S.F. Express or via post depending on the size and weight of the item. All items are shipped with tracking. All items are shipped from our showroom in Hong Kong.

We ship internationally. Please contact us for a quote. We are not responsible for import or taxes charged in the destination country

Stock Items will ship with in 24-48 hours. For delivery time on out of stock or special order, custom made items you will be contacted directly and advised of the delivery time.

Returns and Exchanges

We accept returns and exchanges within 30 days of shipping the items Singapore. We should receive the rug back in the original condition. If the rug is received not in the condition it was sent we reserve the right to levy a charge.

In the case of cowhide rugs we are always happy to exchange any rug ordered for a rug of equal value. We want you to have a perfect rug so you can buy a cowhide rug in the knowledge that if the colour or pattern does not suit your space we will happily exchange until you find one that does suit.e

We do not accept returns or exchanges on custom made rugs, special order rugs or sale/clearnce items.

Cowhide Rugs

How do I care for my Cowhide Rug ?

We ship every rug with basic care instructions included. Care instructions can also be found here. We are always happy to assist with any questions you may have on rug care.

What is the origin of the cowhides ?

Our cowhides are sourced from Brazil and Italy. We believe these countries provide superior quality cowhide with a wide range of natural patterns.

All cowhides are by products of the meat industry and if not converted to leather or cowhide would end up in landfill.

How are the hides tanned ?

We only deal with tanneries that are certified to have eco friendly tanning process and are certified by outside entities. The tanning process is a mineral tanning process and uses no dangerous chemicals. The tanning is exactly the same method as would be used for tanning upholstery leather or leather for bags and shoes except the hide is tanned without removing the hair. 

How do we measure size ?

When we specify the size of a cowhide rug we take two measurements.

L: Longest point top to bottom

W: Longest point across the cowhide (usually the very bottom)

Some hides we may also specify area.

How Long Will a Cowhide Last ?

Cowhides are hardwearing and durable and will last for many years. Like any rug the will wear over time, some area of the rug may be more susceptible to losing hair. We recommend cowhides be placed in areas with light to medium foot traffic and should be rotated occasionally to ensure even wear across the hide.

Will my cowhide smell ?

Your cowhide is tanned and treated the same way and any leather. It will have no bad smell just a light smell of leather. The smell will dissipate over time.

How will pets react ?

Most pets will have no reaction at all to the cowhide rug.